This book was written for:

Cleaners: As a learning resource to use during your formal/informal training. As a reference book to use throughout your cleaning career


As a foundation source of accurate cleaning information that can be used as a guide throughout the delivery of the training. As an excellent professional development resource.


As a knowledge base for cleaning practice upon which they can base the development of their own customised assessment resources for the Traineeship in Cleaning Operations. As the primary learning resource for trainees during and after training.


As a cleaning ‘base-standard’, for use at all operational centers.

Topics e.g., Soft floor maintenance, are laid out in the book as follows:

Characteristics of surfaces/ areas to be cleaned. Descriptions and details of the:

  • equipment
  • tools
  • consumables
  • chemicals
  • PPE that may be required to clean the areas

A generic cleaning process that follows the Learning Outcomes to simplify delivery and aid observational assessment. The processes also assist your trainers and trainees who may never have carried out some of out this work.